Operational Excellence and Lean Management to embed sustainable performance
An operational excellence approach aims to align the entire organisation to sustainably improve customer satisfaction and collective performance.
As a consulting firm specialised in lean management, Citwell offers a structured offering to support companies in their continuous improvement journey.
With a proven approach, we place the improvement of operational performance at the heart of our interventions.
Our tailored support, based on lean management, develops managerial and human capabilities, anchors a culture of continuous improvement and creates value at every step of the activity.
Our convictions
Every improvement action aims to respond as effectively as possible to customer needs; it is essential to clearly understand these specific needs to adapt the approach and tools used.
Keeping promises is a non‑negotiable condition to build trust and strengthen competitiveness in a customer‑centric operational excellence journey.
The aim is to optimise quality, lead times, risk control, and efficiency, while improving productivity, production performance, and both the employee and customer experience.
This integrated approach to Lean management and operational excellence helps sustain operational and financial performance over the long term.
Success depends on mobilising all teams, securing managers’ commitment, and empowering employees within a culture of shared progress and collective achievement.
A “Guide and Support” mindset replaces traditional “Command and Control” practices, fostering the hands-on, people-focused leadership promoted by Lean management.
- * Create the conditions for continuous improvement where today is better than yesterday and not as good as tomorrow through a structured Lean approach.
- Measure progress using relevant performance indicators.
- Learn from both successes and failures through a Kaizen mindset and collective learning.
This approach aims to optimise the value chain across the organisation, thereby impacting the entire business.
It transforms the business model, corporate culture, and the organisation’s ability to adapt sustainably to market changes, while strengthening competitiveness, organisational resilience, and long-term value creation.
Our solutions
and expertise
Operational Excellence maturity assessment
Assessment of existing practices using Citwell assessment grids or fully tailored frameworks.
Assessment of existing standards and reference frameworks.
Design of the roadmap to develop lean management maturity.
Transformation toward an Operational Excellence model
Alignment of the Executive Committee around a shared transformation roadmap.
Design and facilitation of a transformation plan towards an Operational Excellence model.
Learning through training and the delivery of pilot improvement initiatives.
Implementation of the core organisational foundations.
Deployment of a visual performance management system, including cascading routines and daily performance meetings.
Capability building on tools and methods
Awareness-building and training in standard management systems, tools, and methods, including Lean, TPM, and WCM.
Lean training at Yellow Belt, Green Belt, and Black Belt levels, with optional certification.
Design and delivery of tailored Operational Excellence training programmes.
Managerial coaching on the right Operational Excellence behaviours
Design and facilitation of the company’s cultural transformation programme.
Support for managers through training, coaching, and peer development.
In-situ, hands-on management training and coaching for frontline managers.
Design and facilitation of mechanisms to sustain the culture
Design of an Operational Excellence practices framework.
Development of a tailored managerial behaviours framework.
Design of the facilitation and audit mechanisms for a management system.
Train your teams in lean management with Citwell
Our firm offers training pathways covering Yellow Belt, Green Belt and Black Belt levels to address all upskilling needs.
These programmes are designed and delivered by senior experts with more than 20 years’ experience in operational excellence and deep knowledge of industry.
They lead to a recognised RNCP certification, with support to prepare for the certification board.
Our playful, learner‑centred sessions integrate gamification elements to facilitate learning, engagement and practical use of lean tools and methods, with role‑plays and shop‑floor visits (gemba).
Our experts can continue to support teams on operational excellence projects to anchor lean culture and performance in day‑to‑day operations.
Our certifications and training
Our lean management experts are trained and certified as Green Belt, Yellow Belt and Black Belt.
A projet ? Contact us
Partner
For nearly 25 years, Raphaël has led performance improvement engagements across a wide range of industrial sectors, both in France and internationally.
His work focuses on improving processes, delivering procurement initiatives, implementing operational performance management systems, developing managers’ capabilities, and redesigning organisations based on Operational Excellence principles.
Raphaël combines a pragmatic change management approach, enabling smooth and sustainable transformation, with a strong focus on achieving tangible SQCDME results and delivering a lasting positive impact on the profit and loss statement.
Among our references
Implementation of an Operational Excellence programme to improve service quality
Design and roll‑out of a transformation toward lean practices through experimentation within the company
Development of team engagement and adaptability to support excellence
Development of a new management system for excellence and implementation of the learning programme
Assessment of lean maturity and design of the improvement roadmap
Installation of an operational excellence culture
Arcade Beauty
Build an Operational Excellence Culture and Strengthen Management Capabilities
The challenge
- Sales volumes were increasing amid significant service-level constraints
- A lack of performance- and results-oriented culture
- Frontline managers promoted internally without an associated training programme
- Day-to-day management dominated by firefighting
Our approach
- An initial assessment based on individual interviews, manager shadowing, and observations of performance management and data-analysis routines
- A long-term support programme to design the performance management system, including cascading performance routines, build managers’ understanding of Lean and proactive management principles, train them on the shop floor, and improve scheduling
The results
- Improved SQCDME performance
- An 8% increase in volumes absorbed without disruption
- 5% productivity gains
They testify
« In close collaboration with the Arcade Beauty group, Citwell successfully helped the Biopack site teams pass a first fundamental milestone by showing them a new way of working, communicating and acting, of committing collectively and making progress every day.»
Laurent Oules, Managing Director Europe, Arcade Beauty