4.0 Operational Performance Management to turn data into shop‑floor decisions

4.0 operational performance management turns data into a real lever for decision‑making and action.

By connecting strategy, operations and real time, it strengthens control over flows, priorities and risks.

Built on Lean, digital and analytics, it secures execution, speeds up responsiveness and embeds sustainable, visible performance at every level of the organisation.

Our convictions

4.0 performance management helps you take critical decisions faster, before the system drifts

In practice, performance deviations are anticipated: for example, real‑time monitoring of material yield makes it possible, during the shift, to detect any specific issues on a critical line, analyse the root cause (breakdown, material shortage, quality drift) and trigger corrective actions immediately, before the customer is impacted.

Value is created on the shop floor, at the moment of action, not in reporting

Value is created through action on the ground for example, when a team leader adjusts production scheduling in real time to absorb a workload deviation and meet the customer commitment, rather than identifying the gap afterwards in a report.
It takes shape in immediate decision-making for instance, when a visual indicator highlights a quality issue at the start of a production run, allowing teams to stop, correct the problem, and get it right first time, thereby avoiding costly scrap and rework.

AI does not replace managers – it augments them: it sees earlier, alerts more accurately and sheds light on choices

AI enhances frontline managers’ operational decision-making. By combining production, maintenance, and supply chain data, it can anticipate disruptions or capacity constraints, issue timely alerts, and help managers quickly adjust priorities, resources, or sequencing before performance deteriorates.

Lean gives direction, digital gives speed and real‑time visibility

Lean provides direction by clarifying value, priorities, and execution standards on the ground.
Digital provides speed by making data accessible, shared, and actionable in real time.
Together, they enable instant action by turning information into immediate decisions and execution.

Digital tools are there to synchronise teams around a single operational reality

Digital technology synchronises teams around a shared operational reality by making it easier to communicate priorities, standards, and shop-floor actions through collaborative solutions such as Fabriq, which align day-to-day execution.
It also makes execution more reliable by improving visibility into available resources and skills. Platforms such as Mercateam help ensure that operational needs are matched with the right capabilities.

Our solutions
and expertise

4.0 operational performance management strategy

Building a 4.0 performance roadmap combining Lean × Digital × Data, focused on real use cases.
Digitalisation of Lean routines (short‑interval management meetings, obeya rooms, cascading performance reviews).
Support in selecting a MES solution.
Moving from scattered indicators to a system focused on critical decisions.
Identifying blind spots in current performance management: what is measured, what is decided… and what should be.
Identifying key decisions to be secured at each level (what, when, based on which data).

Lean & digital performance management system

Make performance management a driver of execution.
Select decision-support tools focused on flows, lead times, quality, workloads, and risks.
Deploy advanced performance management and AI capabilities.
Detect early warning signs and flow disruptions.
Digitalise Lean management routines, including daily performance meetings, obeya rooms, and cascading reviews.
Design clear, actionable, and shared digital visual management systems.
Deploy digital performance routines focused on action.

Industrial automation and flow modelling

Support in selecting and integrating MES solutions.
Definition of the automation roadmap, including robots and cobots.
Identification of high-impact automation use cases for operations.
Design and deployment of digital twins to simulate flows and test scenarios.

Data, tools and real‑time capabilities

Provide teams with the right information, at the right time and at the right level.
Define data requirements based on real operational situations and use cases.
Structure industrial data flows across ERP, MES, quality, maintenance, and supply chain systems.
Implement real-time performance dashboards focused on deviations and priorities.
Identify high-impact AI use cases for operations.

A project ? Contact us

Mathieu Naudin

Partner

Mathieu Naudin is a Managing Director at Citwell, a consulting firm specialising in supply chain and operational performance. After ten years in the aerospace industry, he moved into consulting 20 years ago.

An expert in operational performance and cost management, he works on industrial design, performance management processes, management control, and interim management. His goal is to deliver practical solutions with a tangible impact on financial performance.