Proximity Management Strengthening frontline management and collective performance
Proximity management is an essential function, acting as the interface between frontline teams and senior management. However, it is often undervalued and insufficiently recognised.
Our offering helps reposition frontline managers at the right level for managing the SQCDME performance of their scope. By supporting them in the field, we enable them to adopt a proactive approach and strengthen their leadership.
Our convictions
Clarify expectations and remove obstacles
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Define organisational expectations for frontline managers, establishing a shared frame of reference.
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Analyse managers’ current tasks to identify required adjustments and align objectives with their perceived feasibility.
Equip frontline managers through operational excellence
- Integrate Lean Management methods that provide the tools and guidelines needed to manage and improve performance.
- Equip frontline managers with appropriate practices to manage SQDCME performance (Safety, Quality, Delivery, Cost, Motivation, Environment).
Diversify support methods
- Provide methodological and interpersonal guidance, particularly for managers who have not received formal training when taking on their role.
- Promote practical ownership by involving managers in the co-development of tools tailored to their day-to-day reality, as training alone is not enough.
- Provide hands-on operational support directly in the workplace to embed new practices sustainably and maximize return on investment.
Our solutions and expertise
Assessment and diagnosis
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Define the target operating practices expected of frontline managers.
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Identify obstacles arising from their working environment that need to be addressed.
Designing practical tools for frontline managers
- Lean-based operational tools: Gemba walks, typical day and week planning, management routines, handovers, competency frameworks, skills matrices, RACI, and basic problem-solving.
- Theoretical management foundations: management approaches and styles, verbal communication and feedback, public speaking and meeting facilitation, one-to-one meetings, performance correction, managerial courage and assertiveness, and adherence to rules.
- Management development tool: a tracking and assessment framework to monitor the development of managerial skills.
Training and coaching managers in the field
- Training delivery
- Managerial coaching through individual on-the-job support
- Sustaining new practices through a handover to their supervisors (N+1)
Our certifications and training
A project? Contact us
Partner
With 25 years of experience in transformation consulting, Yvan supports senior management teams across a wide range of sectors, including industry, retail, public-sector organizations, and local government.
He specializes in leading and supporting organizational and managerial transformation projects.
Certified Black Belt – 7-Shapes
Certified Green Belt – 7-Shapes
Certified Coach & Team® professional, he supports executives, managers, and their teams in their professional development.
Among our
references
Roll-out of a tailored training programme to strengthen frontline managers’ leadership.
Facilitation of co-development workshops, a management campus and coaching for management teams.
Implementation of industrial performance management and skills development for first-line managers.
Establishment of an operational-excellence culture and support for managers in leading their performance-management routines.
They testify
“Citwell showed us a new way of working, communicating and taking action—engaging collectively and improving every day.”
European Managing Director, Arcade beauty
“Nous avons choisi Citwell Consulting pour nous accompagner dans notre projet d'excellence opérationnelle. l'équipe de Citwell nous guide au travers d'une approche qui ne cherche pas à nous rendre parfaitq mais qui cherche à nous rendre meilleurs qu'hier. Et en tant que perfectionniste, cela m'a permis d'évoluer, de limiter les freins et d'avancer plus rapidement.”
Cécile Gaillard, Operational Excellence Manager at Beneo