Data, AI & Information Systems tto transform operations
We support you in the digital transformation of your supply chain and operations by combining our technological and business expertise. From strategy to implementation, we advise you on how to make the most of technology.
How does digital transformation become a performance lever for your operations?
At each transformation stage, a pragmatic, business‑oriented answer
DEFINE AN IS STRATEGY
that creates value for the company
Comment aligner la stratégie SI avec la stratégie business et apporter de la valeur et de la résilience aux métiers ?
IS master plan integrating AI
Digital roadmap
Data governance
BCP (Business Continuity Plan)
How can you integrate AI into business functions, from strategy through execution?
AI strategy and awareness
Definition and steering of the AI roadmap
AI governance
Complex business use cases/agents
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IMPLEMENT SOLUTIONS
with high value for business teams
How can you make your IS a real contributor of business value?
- Digitalization of business processes (EPM and decision‑making solutions)
- Scoping and support with vendor/integrator selection
- Development of Citwell business tools and AI agents
- Advanced analytics and data science
How can you ensure that your projects deliver the expected business value?
Support to business ownership (ERP – WMS/TMS/APS/MES)
Support to program management and PMO
Master data management
Project assessment
FOCUS ON
〉 AI Control Tower for Manufacturing and Supply Chain
〉 Supporting the Selection and Implementation of OMS, WMS, and TMS Solutions
〉 ERP Advisory: Delivering Successful IT and Business Transformations
〉 Master Your Data to Accelerate Performance
〉 Strengthen the Resilience of Your Operations and Supply Chain
MANAGE CHANGE
as an accelerator of adoption
How can you ensure that the business organization is optimal?
Definition of the target vision (organization, processes)
Impact analysis on organization and ways of working
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How can we drive change?
- Design and implementation of the transformation plan
- Training design and deployment
- Effective communication
FOCUS ON
〉 AI Control Tower for Manufacturing and Supply Chain
〉 Supporting the Selection and Implementation of OMS, WMS, and TMS Solutions
〉 ERP Advisory: Delivering Successful IT and Business Transformations
〉 Master Your Data to Accelerate Performance
〉 Strengthen the Resilience of Your Operations and Supply Chain
Our convictions
6 tips to make your digital transformation and AI projects a success
Business experts need to be heavily involved in the implementation and management of IT projects. We favour a co-construction approach to ensure a high level of buy-in.
Up to 60% of IT projects fail because of inadequate or non-existent change management. Change management should start at the project scoping stage and end when the project is stabilized.
IT transformation projects affect the very heart of the company and must be seen as global transformation projects. They must reflect the company’s overall strategy and serve the strategies of the functional departments. All senior executives must be involved in these transformations.
The importance of data for business is well established. Beyond purely data projects, every IS project must devote its part to data management if it is to deliver on its promises of transformation.
Decisions on the choice of architecture, technologies and solutions must always take into account the results obtained in relation to the effort involved.
Controlling the time taken by IT projects before they are put into operation is a key factor in their success. In addition to external and internal costs, this has a direct impact on the relevance of the functional design, the mobilisation of teams and the perception of performance.
The solutions we have implemented
Digital projects that generate tangible gains for your operations and your supply chain
Projects delivered on time, meeting objectives and within a controlled budget
- Fast-track projects using our AFT (Accelerators For Transformation) system
- Maximized solution efficiency thanks to our operational expertise
- Cost control thanks to our risk-sharing commitments
Measurable financial gains on your operational costs
15% reduction in operational costs observed on APS, WMS, TMS
On ERP, reduction in IT outsourcing costs
Your business teams as key players, convinced by their digital transformation
Business teams fully engaged in building the tool and owning its development
Employees convinced of the relevance of the design choices and the value brought by the tools
Easier user adoption thanks to a clear understanding of how the solutions work and what is at stake
A question? A project?
Contact our experts in
digital transformation,
Data and AI
Would you like to define your IS and AI strategy to boost the performance of your operations?
Are you looking to implement an ERP, APS, WMS or TMS with strong business support?
Do you need to accelerate the adoption of your digital tools and maximize their value?
Partner
A graduate of the École Polytechnique de Lausanne, Alexandre Boucharlat joined Citwell in 2024 after leading numerous digital transformations in the retail and industrial sectors over the course of more than 25 years. He currently heads a team dedicated to the digitization of business processes.
Partner
With a background in engineering, Saad has 17 years of experience in information systems transformation projects. He has worked primarily in the manufacturing sector, with both mid-sized companies and large corporations. His dual expertise in both functional and technical areas, combined with a pragmatic approach, ensures the success of your projects.
Among our client references
Leverage our experience in Data, AI and Information Systems
Definition of the IS master plan
Assistance with selecting and implementing an ERP system
Defining the AI Roadmap for the Supply Chain
Implementation of a collaborative S&OP tool for the agricultural sector, ANAPLAN
Overhaul and digitalization of the S&OP process under Board
Implementation of data reprocessing and BI tools
ALDES
Support for steering and implementing an IS transformation program – SAP S4/Hana
Our contribution
- Support for Program Management,
- PMO and operational oversight from the design phase through to operational deployment and Hypercare,
- Business analysis support during the key phases of the integration program (from design to go-live),
- Support for functional coordination,
- Coordination and support for the management of 15 business transformation projects (preparation for the arrival of the new system and new collaboration methods).
The results
- Three-year transition to a new SAP S4/HANA ERP system – 10 SAP modules delivered & 19 third-party applications integrated,
- 13-month agile project to develop a custom quote entry tool,
- 198 objects converted and migrated to the new system,
- Development and deployment of the CoreModel
- Big Bang rollout for 785 end users across 4 countries, spanning 5 factories, 7 logistics hubs, and 10 stores
- A controlled deployment with a measured impact on business operations (less than 5 days of downtime) and rapid ramp-up, signaling a successful digital transformation and a well-orchestrated program.
Ingenico
Implementation of Anaplan and redesign of
Terminal S&OP
Our contribution
- Review of the existing model and facilitation of a 3-day workshop with regional teams to identify operational needs
- Reviewed the business process to identify best practices to implement
- Developed the S&OP model and a Control Tower
- Drafted technical and functional documentation to ensure proper use of the tool
- Transferred knowledge to internal Model Builders and monitored their skill development
The results
- Implementation of a digital S&OP process on Anaplan for all payment terminal-related products (terminals + stands)
- Implementation of a “Control Tower” enabling weekly monitoring of production plans and adherence to the schedule
- Transfer of technical knowledge to internal Model Builders, ensuring proper maintenance of the solution and its future developments
- Strong adoption of the solution across all regions, as it is more user-friendly than the previous version
AVEM
Support with the design of the Information Systems Master Plan
Our contribution
- Development of a detailed project plan
- Workshops organized by identified key processes to:
- Understand the existing functional scope
- Outline the broad strokes of the target functional requirements
- Refine the target functional requirements
- List possible tool alternatives and conduct a SWOT analysis
- Conduct a gap analysis (functional and technical)
- Study of different application scenarios based on criteria defined collaboratively
- Development of the application roadmap based on the selected scenario
- Development of the implementation roadmap
The results
- Target application roadmap validated and approved by IT and business teams.
- Costed and weighted roadmap (in terms of operational and IT costs).
- Commitment from all stakeholders to a 5-year timeline
Client testimony
«The Citwell teams provided us with their methodology to enable us to implement our management tool professionally and quickly. Their combined knowledge of business processes and market information systems enabled them to quickly direct our business needs towards the appropriate tools. »
Serge Lengagne, Fast Retailing Group CIO Europ