About
An important French public administration prepares and implements government policy in the fields of solidarity, social cohesion, public health and the organization of the healthcare system. It is responsible for the organization of prevention and care. It draws up and implements, in liaison with the other relevant ministries, the rules relating to health protection policy against the various risks likely to affect the population. It sets up the necessary management structures in the event of a health crisis.
Problems
- As part of the COVID-19 health crisis, this public administration set up a health crisis center, including an interministerial logistics crisis unit, to manage the supply and distribution of protective equipment for healthcare professionals, as well as certain drugs under pressure, adressing critical industrial operations.
- The state faced several major challenges:
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- The limited availability of equipment at the start of the crisis made it necessary to set up a penurious management system and target professionals in urgent need of equipment.
- A monthly Demand Driven S&OP (DDS&OP) routine
- Lack of a centralized information system to calibrate distribution.
- Operational logistical resources ill-suited to the scale of the crisis.
- The main objective was to serve healthcare professionals dealing with COVID-19 patients as quickly and effectively as possible.
Citwell's mission
- Set up an initial, extremely rapid equipment distribution system to healthcare professionals as a matter of urgency.
- Identify available distribution networks that can be activated in times of containment.
- Participate in determining a distribution doctrine by means of a scenario for this public administration’s office.
- Control the supply of domestically-produced equipment imported by air.
- Integrate equipment sourcing information.
- Help structure the organization of the crisis unit.
- Set up management processes and reporting systems.
- Draw up stock projections enabling this public admnistration’s office to establish its purchasing and management policy.
- Coordinate an other public administration, responsible for distributing materials to healthcare professionals.
- Create a system for managing resuscitation drugs in high-demand situations to ensure their availability throughout the crisis.
- Set up an initial, extremely rapid equipment distribution system to healthcare professionals as a matter of urgency.
Results
- Activation of two distribution channels, Territorial Hospital Group and Officines, for weekly high-volume distribution based on theoretical consumption per healthcare professional.
- Weekly doctrine proposals and operational implementation monitoring.
- Assisting the Crisis Unit management in certain decision-making processes and communicating with ministerial cabinets.
- Regulating tension on drugs at risk of shortage.
