S&OP ​process in retail & distribution sector

• Over the past 2 years, the DPW has undertaken the role of Product Manager for the non-food business of the company. In 2021, a significant project was initiated to transition from a country-centric ‘picking’ model, as per the private label product catalog defined by DPW, to a centrally driven model (push flows). The primary aim is to enhance the availability and visibility of private label products across all company’s outlets, thereby optimizing inventory levels and increasing productivity.
• This initiative underscored the pressing need to implement a robust Sales and Operations Planning (S&OP) process. The S&OP is critical to ensuring effective management of their own brands, facilitating alignment of objectives, proficient inventory management, precise purchasing control, and efficient sales margin management, among other crucial aspects.

• Consequently, the company sought assistance from Citwell to collaborate on designing and implementing this essential S&OP process.

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• Exploration & Diagnostic​
  • Immersion interviews, benchmarks and visits.​
  • S&OP maturity diagnosis.
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• Team awareness and onboarding ​
  • Central and country kick-offs.
  • Organization of « serious game » sessions, The Fresh Connection.​

• Overall and detailed design of the S&OP process​
  • 3 cycles of co-construction design workshops.​
  • Elaboration of a detailed RACI with KPI for each ritual.​​

• Pilot for 3 S&OP cycles​
  • 4-month pilot on a specific identified scope: 2 departments, 4 countries involved.​​

• Change management​
  • Support for change in business practices.

• Tool​
  • Adaptation of an S&OP tool developed under Board to accelerate process implementation.

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