Supplier Relationship Development
Together, we help your suppliers grow to build a more agile and high-performing future.
A supplier performance approach aims to strengthen the reliability, quality, and sustainability of supply flows. It creates value by establishing long-term partnerships, mobilizing teams around shared goals, and improving competitiveness while reducing risks and controlling lead times, costs, and customer requirements in a complex environment.
Our convictions
A high-performing supplier relationship relies on clear alignment around objectives, constraints, and performance.
Transparency enables better risk anticipation, stronger collaboration, and the co-development of solutions tailored to industrial and financial challenges.
Measuring process maturity using structured tools and a systemic approach (such as CMMI) helps identify gaps, highlight strengths, and guide improvement actions.
It provides a fact-based foundation for managing performance and securing commitments.
On-site operational support for suppliers enables a deep understanding of real-world constraints, accelerates the adoption of action plans, and drives tangible, sustainable results.
A strong field presence ensures credibility and impact.
Engaging all stakeholders—clients, suppliers, and experts—creates a shared momentum.
Performance is built on a win-win approach, combining economic competitiveness, process robustness, and the sustainability of industrial relationships.
Agile, visual, and well-adapted tools facilitate the adoption of quality initiatives, the management of action plans, and the monitoring of results.
When properly selected, they support transformation without adding unnecessary complexity and create value for all stakeholders.
Our solutions and approach
Supplier Maturity Assessment
We conduct structured audits based on maturity frameworks (such as CMMI) to evaluate critical processes and identify improvement levers.
This fact-based approach enables a shared diagnosis, aligns priorities, and creates the conditions for an effective action plan that delivers sustainable results.
Proactive Supplier Risk Management
Through in-depth analysis of industrial, financial, and organizational risks, we work with you to define robust mitigation plans.
This forward-looking approach protects the supply chain, reduces disruptions, and secures deliveries in an uncertain environment.
It minimizes customer impact and strengthens overall resilience.
Development Roadmap Design
Based on the diagnostic, we co-build a roadmap with suppliers and internal teams.
It structures transformation phases, defines key objectives, and aligns stakeholders.
Our commitment: to create a continuous improvement dynamic rooted in business challenges and driven over time.
On-Site Operational Residency
Our experts are embedded on-site to support the implementation of action plans.
They transfer best practices, remove roadblocks, accelerate adoption, and ensure the accuracy of shared data.
This hands-on support drives tangible, visible, and controlled transformation—ensuring capability building and sustainable performance improvements.
Implementation of Best-in-Class Management Tools
We deploy management tools that secure supplier operations, leveraging best practices developed across multiple industries.
These tools are lasting enablers of change and create value for both your organization and your suppliers.
Process and Performance KPI Reporting
We implement clear, results-oriented dashboards that support decision-making at all levels.
This governance framework enables you to measure the real impact of actions, secure critical milestones, and sustain improvements through a continuous improvement approach.
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Partner
Mathieu Naudin is a Partner at Citwell. With ten years of experience in the aerospace industry, he transitioned into consulting twenty years ago. An expert in operational performance and cost control, he works across industrial design, performance management processes, financial controlling, customer-supplier relationships, and interim management. His objective is to deliver practical, implementable solutions with a tangible impact on financial results.
Among our references
For a Major Luxury Brand
Development of supplier relationships with 23 suppliers to support and secure growth
Recovery and stabilization of production plans across 3 cascading suppliers
Securing deliveries for 2 key suppliers
For a Major Luxury Brand
Industrial and Financial Audit of 23 Suppliers to Secure Capacity and Support Growth
Citwell's Involvement
Identify key suppliers, secure their operations, and drive engagement
- Target strategic suppliers that are not performing at expected levels
- Address both industrial and financial dimensions
- Formally assess processes using maturity frameworks based on CMMI levels
- Align management on the actions to be implemented
- Deploy on-site residents to ensure close operational support and bring expertise
Our Approach
Assessment of actual delivered performance
Process maturity evaluation based on the CMMI model
Risk analysis with scoring and associated mitigation plans
Definition of supplier development roadmaps
Daily and weekly reporting by on-site residents, ensuring execution and monitoring customer impact
Results:
- Identification of risks and definition of mitigation actions
- Restoration of standard delivery and quality performance
- Identification and rollout of best practices across the supplier panel
- 10 key actions per supplier monitored over time
- Business Continuity Plans (BCP) implemented for three key suppliers
- Adjustment of procurement strategy across the supplier base