Expertise of sectors
Digital and Information Systems
In an increasingly competitive environment, information systems need to help companies meet new economic and societal challenges. Our customers call on us to help them meet these challenges, thanks to our in-depth knowledge of technological capabilities and our business expertise, which is rooted in our DNA.
Your challenges
The quality of your information system is based on mastering three pillars: delivering a quality service to the company’s businesses; controlling costs and their evolution; initiating and supporting the company’s transformation plans.
Quality of service
Responding to growing demands in terms of digital service quality
Data management
Managing your data through a strategy and organization of processes and tools
Maintainability and costs
- Coping with the VUCA world by meeting the ever-increasing demands for IS upgrades.
- Carry out these upgrades while keeping costs under control.
IS resilience in the face of change
Ensuring the long-term viability of the information system in the face of major changes in the business environment and business needs
Technological opportunities and innovation
- Sorting out the real from the fake in new technological innovations (AI, Machine Learning, GenIA, etc.)
- Leveraging these innovations to maintain your competitive edge
Supporting the CSR strategy
Responding to new CSR needs within the information systems implemented
Our convictions
Involving the business
Business experts need to be heavily involved in the implementation and management of IT projects. We favour a co-construction approach to ensure a high level of buy-in.
Managing change, the key to success
Up to 60% of IT projects fail because of inadequate or non-existent change management. Change management should start at the project scoping stage and end when the project is stabilized.
Aligning IT strategy with business strategy
IT transformation projects affect the very heart of the company and must be seen as global transformation projects. They must reflect the company’s overall strategy and serve the strategies of the functional departments. All senior executives must be involved in these transformations.
Mastering data, another key to success
The importance of data for business is well established. Beyond purely data projects, every IS project must devote its part to data management if it is to deliver on its promises of transformation.
Favour pragmatism over perfectionism
Decisions on the choice of architecture, technologies and solutions must always take into account the results obtained in relation to the effort involved.
Controlling time to value creation
Controlling the time taken by IT projects before they are put into operation is a key factor in their success. In addition to external and internal costs, this has a direct impact on the relevance of the functional design, the mobilisation of teams and the perception of performance.
Our solutions and expertise
From strategy to implementation, we optimise the digital transformation of information systems to serve the business by combining our technological and industrial expertise….
Organization of information systems
- IS master plan / Application mapping
- Data governance / IT governance
Implementation of EPM solutions
- Diagnosis and benchmarking of operational processes
- Design and customization of the solution
- Co-development of the technical model
- Supporting teams in the use of the tool
Assistance with IS project management (ERP/WMS/TMS/APS/OMS/MES/CMMS)
- Assistance to project management and PMO
- Framing and selection assistance (editor/integrator)
- Design assistance: Adapt/Adopt
- Assistance with functional acceptance
- Assistance with changeover and stabilization
- Change management
- Master Data Management
Leveraging AI and Data Science
- AI Strategy
- Advanced Analytics
- Process Mining
- Machine Learning
IT solutions we implemented
Your gains
Projects on time, on target and on budget
- Fast-track projects using our AFT (Accelerators For Transformation) system
- Maximized solution efficiency thanks to our operational expertise
- Cost control thanks to our risk-sharing commitments
Financial gains
- 15% reduction in operating costs for APS, WMS and TMS
- Reduced ERP outsourcing costs
A business that is a player in its own solution
- A business involved in the construction of the tool, the author of its development
- Employees convinced of the relevance of the design orientations and the added value of the tools
- User adoption facilitated by an understanding of the way things work and the challenges involved
Among our references
Help with choosing and implementing a WMS
For a major Luxury actor
Definition and implementation of data governance
Help with choosing and implementing an ERP
Definition of the IS master plan
Overhaul and digitalization of the S&OP process under Board
Implementation of data reprocessing and BI tools
Use Case
Support in managing and implementing an IS transformation programme - SAP S4/Hana
Our intervention
- Assistance to Programme Management,
- PMO and operational management from the design phase through to operational deployment and Hypercare,
- PMO for the structuring phases of the integration programme (from design to switchover),
- Support for functional coordination,
- Coordination and support for the management of 15 business transformation projects (preparation for the arrival of the new system and new collaboration methods).
The results
- Transition in 3 years to a new SAP S4/Hana ERP system – 10 SAP modules delivered & 19 third-party applications interfaced,
- 13-month agile project to develop a
- specific quotation entry tool,
- 198 objects transcoded and migrated to the new system,
- Construction and deployment of the CoreModel
- Big Bang start-up for 785 end users in 4 countries across 5 plants, 7 logistics platforms and 10 shops
- A controlled roll-out with a measured impact on the business (less than 5 days of downtime) and a rapid ramp-up, the sign of a successful digital transformation and a well-orchestrated programme.
Implementation of Anaplan and overhaul of the S&OP for Terminals
Our intervention
- Challenge of the existing model, and facilitation of a 3-day workshop with the regions to capture the operational need
- Challenge of the business process in order to identify the best practices to be implemented
- Development of the S&OP model and a Control Tower
- Drafting of technical and functional documentation to ensure proper use of the tool
- Transferring knowledge to internal Model Builders and monitoring their skills development
Les résultatsThe results
- Implementation of a digitized S&OP process on Anaplan for all payment terminal products (terminals + cradles)
- Implementation of a ‘Control Tower’ for weekly monitoring of industrial plans and compliance with schedules
- Transfer of technical knowledge to in-house Model Builders, to ensure that the solution and future developments are properly maintained
- Good support from all regions for the solution, which is clearer than the previous version
Supporting the information system master plan
Our intervention
- Drawing up a detailed project schedule
- Workshops by key process identified to :
- Understand existing functional coverage
- Outline the target functional requirements
- Refine the target functional requirements
- List possible tool alternatives and carry out a SWOT analysis
- Carry out a gap analysis (functional and technical)
- Study of different application scenarios based on criteria defined in a joint project
- Build an application map based on the chosen scenario
- Construction of the implementation roadmap
The results
- Target application mapping validated and approved by the IT and business teams.
- Roadmap costed and weighted (in operational and IT charge).
- Commitment from all stakeholders to a 5-year horizon
A Project ? Contact us
Partner
Trained as an engineer, Saad has 17 years’ experience in information systems transformation projects. He has worked mainly in transformation industries, in both SMEs and major groups. His dual functional and technical expertise, coupled with a pragmatic approach, enables him to ensure the success of your projects.
Client testimony
«The Citwell teams provided us with their methodology to enable us to implement our management tool professionally and quickly. Their combined knowledge of business processes and market information systems enabled them to quickly direct our business needs towards the appropriate tools. »
Serge Lengagne, Fast Retailing Group CIO Europ
